FAQ

Frequently asked questions

Shipping destinations:

  • We only ship all orders within the USA.

Shipping times:

  • USA orders take 5-10 business days from the shipped date (usually faster than this), excluding holidays.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over $48 will have free shipping.
  • You can choose your preferred shipping method at checkout.
    • 5-10 Day fast Shipping (For less than $48 orders)
    • 3-4 days
    • 1-2 days

Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for USA customers via Credit Cards, Debit Cards & PayPal. 

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email support@topamericanmart.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Orders placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 15 business days.

Our support team is always happy to guide you at any step!

Order Cancellation

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.

What shipping method do you use?

We ship our packages via UPS, USPS, Fedex 

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

International Addresses

Unfortunately, we cannot ship internationally at this time.